Hotel Shivsadan Somnath Privacy Policy

At Hotel Shivsadan Somnath, we respect your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, make a booking, or stay with us. By using our services, you agree to the practices described here.

1. Information We Collect

• Personal Information: Name, phone number, email, address, nationality, ID proofs (Aadhaar, Passport, Driving License), and payment details.
• Booking Information: Dates of stay, room type, special requests and preferences.
• Technical Information: IP address, browser type, device details, and site usage data.
• Communication Records: Emails, phone calls, WhatsApp messages and other correspondence with our staff.
• Social Media Data: Information shared via platforms like Facebook, WhatsApp or Instagram if you interact with us there.

2. How We Use Your Information

We use collected information to:

• Manage reservations, check-ins, check-outs and guest services.
• Process payments and send booking confirmations and invoices.
• Communicate important updates, special offers and post-stay feedback requests (with consent).
• Improve website performance, user experience and our hotel services using analytics.
• Comply with legal and regulatory requirements, including identity verification where required by law.
• Detect and prevent fraud, abuse or malicious activity.

3. How We Share Your Information

• Service Providers: We may share data with payment gateways, booking engines, email/service providers, and IT support vendors to provide services.
• Legal & Regulatory: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In event of sale, merger or reorganization, guest data may be transferred under confidentiality terms.
• Marketing Partners: With your consent, limited information may be shared for promotions or loyalty programs.

We do not sell or rent your personal information to unrelated third parties for marketing.

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the data type and legal requirements.

5. Data Security

We implement reasonable technical and organizational measures—such as SSL encryption, secure servers, access controls and employee training—to protect personal data. However, no method of transmission or storage is completely secure. If a data breach occurs, we will notify affected individuals and authorities as required by law.

6. Your Rights

You may exercise certain rights over your personal data, subject to verification and applicable law:

• Access: Request copies of personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of data where retention is not required by law.
• Restriction: Request restriction of processing in certain circumstances.
• Object: Object to processing for direct marketing or where processing is based on legitimate interests.
• Data Portability: Request a machine-readable copy of data you provided, where applicable.

To make a request, contact us using the information in section 11. We may require proof of identity to process requests.

7. Cookies & Tracking

We use cookies, web beacons and analytics tools (like Google Analytics) to understand website usage, improve services and personalise content. You can manage or disable cookies through your browser settings; however, some features may not function properly without cookies.

8. Third-Party Websites

Our website may link to external sites (booking platforms, social media, payment gateways). This Privacy Policy does not apply to those third-party sites—please review their privacy policies before sharing personal information.

9. Children’s Privacy

Our services are intended for guests aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have collected a child’s information inadvertently, please contact us and we will promptly delete it.

10. International Transfers

Where necessary, personal data may be transferred to countries outside India for processing by our service providers. We ensure appropriate safeguards such as contractual protections to secure your information.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in practices or legal requirements. The updated policy will be posted on this page with a revised effective date. Significant changes will be notified by email where possible.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of courts in Gujarat, India.

13. Contact Us